General terms and conditions of the hosting service agreement

These General Terms and Conditions are designed to regulate the relations between Virterion LLC, hereinafter referred to as the Provider, and users, hereinafter referred to as the Clients, of the services provided to them.

1. Information about the Service Provider

1.1. Name of Provider: Virterion
. 1.2. Headquarters and address of management: 2232 Dell Range Blvd., Suite 245 - 3148, Cheyenne, WY 82009, United States.

2. Characteristics of the "Virtual Server"

2.1. The Provider undertakes to provide to the Client for use the Virtual Server service in accordance with the specifications determined according to the plan chosen by the Client and to ensure the connectivity and technical service of the provided service. For this purpose, the Provider will provide the specified parameters at his / her own expense, depending on the plan chosen by the Client. The Virtual Server service includes the following:
2.1.1. providing free space on a server to the Provider, to which the Client is entitled to publish and share with third parties on the Internet;
2.1.2. providing full (administrator) access to manage the service and to publish, process and dispose of information shared on the provided space;
2.1.3. providing service parameters according to the subscription plan chosen by the Client;
2.1.4. provide virtually allotted portion of technical equipment resources to transmit, store, and share information and provide information society services;
2.1.5. provision of a technically serviceable service.

3. Characteristics of the "Dedicated Server"

3.1. The Provider undertakes to provide to the Client for use the Dedicated Server service in accordance with the specifications determined according to the plan chosen by the Client and to ensure the connectivity and technical service of the provided service. For this purpose, the Provider will provide the specified parameters at his / her own expense, depending on the plan chosen by the Client. The Dedicated Server service includes the following:
3.1.1. providing a physical server to which the Client has the right to publish and share with third parties Internet information;
3.1.2. providing full (administrator) access for managing the service and for publishing, processing and disposing of information shared on the provided equipment;
3.1.3. providing service parameters according to the subscription plan chosen by the Client;
3.1.4. providing technical equipment for transmitting, storing and sharing information and providing information society services;
3.1.5. provision of a technically serviceable service.

4. It is prohibited to

4.1. Send spam and host applications that can be used for sending spam/phishing, as well as the arrangement of sites that provide similar services;
4.2. Host pirate and/or malicious software, application serial numbers, software hacking tools, and links to other websites with similar content;
4.3. Host viruses, exploits, botnets, and links to other websites with similar content;
4.4. Host software aimed at obtaining unauthorized access to other external resources;
4.5. Use our technical capabilities to organize DoS attacks, network scanning, flood attacks;
4.6. Use our technical capabilities to organize cryptocurrency mining;
4.7. Host zoophilia and child sexual abuse material (csam);
4.8. Use copyrights or related rights, trademarks, patents or other intellectual property rights belonging to third parties;
4.9. Host content that promotes cruelty, violence, war, racial or religious hatred;
4.10. Host financial pyramid schemes;
4.11. Distribute and/or advertise illicit substances;
4.12. Host fraudulent information/phishing;
4.13. Placement of tor-exit nodes. Bridge and guard tor nodes are allowed in our network;
4.14. Use our servers to host publicly accessible private information about a person without their consent;
4.15. Host other illegal content that violates the law of the country hosting the server;
4.16. Host other illegal content that violates international law;
4.17. Register an account for fictitious data.

5. Resource Usage

5.1. The leased server must not generate a high network load (incoming or outgoing) that can result in neighboring server availability problems.
5.2. The Client is fully responsible for the software he installs, for any content placed on the rented server, as well as for all activities that are performed using this server.
5.3. Use of VPN is allowed only for personal purposes.
5.4. Virtual servers are provided on the basis of Fair Use Policy.

6. Violation of the Agreement

6.1. Upon detection of a violation of the Agreement, the client is sent a notice with a specified deadline for elimination of the incident.
6.2. The rent server will be blocked if repeated complaints concerning the same violation will be received.
6.3. In some cases, the server might be blocked without prior notice (determined individually for each situation).
6.4. The Provider has the right to refuse the provision of services for multiple violations of the Hosting Services Agreement.
6.5. The Provider reserve the right to determine the fact of violation of the Agreement.
6.6. If it is discovered that the Client has created a new account to circumvent the refusal to provide services due to a violation of the Agreement in the previous account, the new account will be blocked immediately.

7. Disclaimer

7.1. The Provider assumes no responsibility for any and all lost profits, or other losses incurred as a result of:
7.1.1. failure or unavailability of your server for technical reasons;
7.1.2. the suspension of your server;
7.1.3. due to malicious acts of third parties;
7.1.4. any restrictions on access to the service on the third country side.
7.2. Appeals to the Technical Support from e-mail addresses not registered in the system are not prioritized and are not mandatory for consideration.
7.3. The Provider does not take part in disputes with third parties.
7.4. The Provider assumes no responsibility for data loss and does not monitor the status of hard drives and RAID arrays on dedicated servers. The Client themselves should observe the condition of the server hardware.
7.5. The Provider does not create backups on virtual servers; it is the responsibility of the Client.
7.6. The Client agrees to indemnify the Provider and to release him from liability in legal claims and other claims of third parties for any damages and expenses arising out of or in connection with the infringement of intellectual property rights.

8. Delivery time of services

8.1. The installation of a dedicated server take place within 3 working days after the payment done.
8.2. The installation of a virtual server with Linux operating system take place within 15 minutes after the payment done.
8.3. The installation of a virtual server with Windows operating system take place within 1 working hour after the payment done.
8.4. All other services providing immediately after the payment done.

9. Removing Servers

9.1. In case of non-payment, Dedicated Server operating system shall be reset in 24 hours after the shutdown.
9.2. In case of non-payment of bills by the Client for more than 2 weeks, Virtual Server will shall be removed.

10. Technical Support Obligations

10.1. React to server performance issues.
10.2. Provide Client with technical support regarding the service.
10.3. Advise Client about the server settings and the software installed on it.
10.4. The Technical Support shall not:
10.4.1. install and configure scripts. In this case, the Technical Support will provide answers that are purely advisory in nature;
10.4.2. provide technical support to individuals who are not clients of the Provider;
10.4.3. provide training for working with the software;
10.4.4. answer questions not directly related to the obligations of the Technical Support.
10.5. Provide basic administration free of charge.
10.6. If the Client is disrespectful and rude, the Technical Support has the right to leave questions unanswered and/or to refuse service.

11. Basic Administration for Virtual and Dedicated Servers

11.1. Basic administration includes:
11.1.1. initial installation, reinstallation and configuration of the operating system;
11.1.2. OS update;
11.1.3. installation of the control panel;
11.1.4. installation and basic configuration of basic services (nginx, apache, mysql, php, postfix, proftpd, bind);
11.1.5. installation of additional software;
11.1.6. assistance in diagnosing and solving performance issues of basic services (from Art. 11.1.4);
11.1.7. optimization of the basic services;
11.1.8. transferring websites from other servers;
11.1.9. antivirus scan of the system.
11.2. All problems are addressed upon the client's inquiry in the order of submission and the order of priority.
11.3. Administered operating systems: Linux family.
11.4. Inquiries are accepted via ticket system or e-mail, specified in the billing section.
11.5. ispmanager, Plesk products are administration only when acquiring the license through us.
11.6. Control panels not listed in Art. 11.5 are supported by the developer company.
11.7. Work in the control panels specified in Art. 11.5 is not performed by the Provider if the work does not require special skills and consulting support has been provided by the Provider.
11.8. Tasks not included in the basic administration service shall be performed for a fee at the rate of 10 USD per hour and in accordance with the internal regulations for the work of technical specialists of the company.
11.9. The free base administration may be denied if the configuration of the system was carried out not by our staff.

12. Promotional services

12.1. Promotional services not intended for the transfer of the current existing services of the same type.
12.2. Validity of special prices indicated in the service itself or in a news announcement.
12.3. In case of violation of Art. 12.1 of the Agreement the discount can be canceled and the total cost installed of the service.
12.4. Virtual servers purchased using a discount promo code are provided with a blocked SMTP port. The port can be unblocked from the next billing period after the VPS is renewed at full price.

13. Client Verification

13.1. The Client is obliged to indicate the correct personal data in the profile on the Provider's website and keep them up to date.
13.2. The Provider has the right to request the verification of the Client's telephone number by sending an SMS or a voice call with a verification code.
13.3. In case of reasonable doubt in the accuracy and completeness of the Client's data, the Provider has the right to initiate an identity verification procedure in order to confirm the identity of the Client.
13.4. The Provider has the right to refuse to provide services, including those previously activated, in case of the Client's refusal to provide true personal data or refusal to verify by phone.
13.5. The Client is given 72 hours to provide correct personal data and to verify it. After the rendered period, the Provider will be entitled to suspend the Services until the Client resolves the matter. The compensation for the period of the Service stoppage or the change in the term of the Services is not performed by the Provider.

14. Duration of the agreement

14.1. The current agreement comes into force on the day on which an order is placed on the Provider's website.
14.2. The agreement is entered into for an undetermined period.
14.3. The agreement can be terminated by Client only before the new service period.
14.4. The Provider has the right, at its sole discretion, without giving notice and without due compensation to unilaterally terminate this Agreement if it finds that the services provided are used in violation of the legislation in the United States.

15. Cost of services

15.1. The server price is fixed at the time of order and does not change, except in the cases listed below.
15.2. When the Client changes the server's period, its cost is updated according to the current prices at the time of updating.
15.3. When the Client changes the server parameters, its cost is calculated based on the cost of the removed and/or added elements.
15.4. The cost of renewing a domain name is updated every year.
15.5. Changes in the cost of servers and other additional services by the Provider are possible only with prior notice, but no later than 30 days before the price update.
15.6. Discounts on virtual and dedicated servers using promo codes are provided only for the duration of the order and do not apply to service renewals.

The client can receive excellent quality services at affordable prices only after providing a smile and good conversation ;-)

16. Other points not listed in the Agreement shall be governed by the Knowledge Base and the current legislation.